Make Sure you Get the Level of Service, To Suit Your Needs!
Most people don't know what to look for prior to hiring a skip bin hire service in Melbourne, for their waste disposal needs. They don't think to ask what services are included within their standard skip bin hire price structure, when making an enquiry regarding hiring a skip bin or hiring a mini skips in melbourne.
It is important to know exactly what you are paying for within to cost of hiring a skip bin, otherwise you could get unwanted or unnecessary additional expenses, due to a lack of investigation by yourself!
Waste disposal companies all offer different levels of services within their standard pricing. If you deviate from their standard skip or bin hire service, you may get a big surprise, due to having to pay additional fees!
A good example of this standard service structure is some companies will let you have the skip bin for 3 days, then they will pick up your skip. But if you need the skip for longer, say for an extra 2 days, they will charge you $40.00 per day, which would be an additional $80.00 on top of the fees you were originally charged.
Eastern Skip hire don't charge customers any addition skip bin hire or rental fees, if you need the skip bin for an extra few days! (conditions apply).
7 Questions You Need Answered Before Hiring a Skip Bin Service In Melbourne!
It is so important for people to do a little bit of digging around to ensure they are going to receive the standard of service you want or need from your skip bin hire service provider.
It's not hard to do, just check out the websites of skip bin and mini skips hire services in melbourne, look to see if they discuss anywhere these following topics or points of interest:
Are their any additional fees for whatever reason?
Additional fees are just part of the waste disposal industry, they will always be charged. This is due to the complexity of the industry due to the different types of waste or materials, some items are charged as an additional fee, such as tyres, mattresses, bed bases, gas bottles, some E - Waste items etc.
Any additional fees for a skip hire service should be spelt out and made to be crystal clear, on their website. If you cannot find these addition fees anywhere, I would be questioning the companies integrity and avoid them!
How Flexible is the Service Being Offered by the Company?
Does the company allow for their customer to make some adjustments to their standard service being provided by them?
Some companies are very rigid with the quality of the service they provide. They really don't want their customers altering their service especially once the skip bins or mini skips have been delivered to their customer. This is because it disrupts their daily schedule, especially with the larger companies, which aren't as flexible when compared to the services we provide to all of our customers, as part of our standard skip bin hire service.
Skip & Bin Hire Companies don't like To Be Too Flexible, due to:
They don't have enough skip bins in stock at that time;
The Company maybe excessively busy;
They don't value their customers;
They take their customers for granted;
Their customers are just a number, so No personalised service is offered or given;
Big fat company profits is the only driving force behind the company, not customer service;
They don't want to put themselves out, in order to help their customers, as it costs them more money!
How Reliable is the Skip Bin Hire Service?
This is a relatively hard piece of the puzzle to solve!
See if they will tell you or give you a timeslot or rough idea of when you will receive your skip bin, or do they just say your skip bin will arrive sometime during the day!
If they give no details on the reliability of their service, they are probably a good company to avoid using!
Companies with a good track record will normally boast about the service they provide.
Some companies will boast about the service (or lack there off service) they provide, but in fact provide a fairly ordinary service.
The Skip Bin or Mini Skips Hire Price!
You can't always go by the skip bin hire price alone, which makes this point evermore interesting!
Some companies charge a lot more when compared to other companies, why is this?
Stay away from companies offering ridiculously cheap prices! They are more than likely going to rip you off, in an effort to make up for their stupid prices, especially on 3rd party websites!
Having a look around you will see the average price companies are charging for their services. So you can make a more informed decision based on that point alone. But don't forget to look at the services you will or won't receive for your money!
Stay away from third party websites where they claim to find the cheapest prices for their skip bin hire services they provide. These website owners don't own any waste disposal assets, they have no trucks, no skip bins etc. They make their money by charging the companies they give the work to a 15% commission fee. The companies doing the work for these websites, don't give a damn about the service they provide, as the customer is not theirs! Some companies doing the workload for the third party websites, offer stupidly cheap prices which are not sustainable, in some instances, they would be losing money, their prices are that cheap, but with little service in return.
Is the Skip Bin Hire Service They Provide Reliable?
If they have a photo of their delivery truck, is it old, or is it new?
The newer the delivery truck is, the more reliable the deliveries and pickups will be. However, some of the older trucks which have been very well look after, may also be reliable, but the truck should still look good if it is looked after.
Does the Skip Bin Hire Service in Melbourne provide Good Customer Service?
Customer Service is one or maybe even the most important part of hiring a skip bin in Melbourne! Companies providing good customer service, are spending a good amount of income looking after their customers needs. Good customer service within the waste disposal industry is rare, not many companies are willing or able to assist their customers enquiries competently especially the small operators where they have to:
answer the phone;
provide customer service;
accept and process the skip bin hire fees;
drive the truck;
load and unload the skip bins and mini skips;
tarp the skip bins load;
untarp the load and tip the contents into a pit;
take the skip bins back to the yard;
stack the skip bins in the yard;
then go home to do the books!
Without good customer service, customers may feel abandoned and left to their own devices. Trying to get answers to questions or problems may also be hard to get.
Eastern Skip Hire's Standard Online Skip Bin Hire Service Includes These FREE Services & FREE Benefits!
Eastern Skip Hire is a small family owned and operated husband and wife team, which provides skip bin hire and mini skips for hire services to Melbourne's eastern & outer eastern suburbs, as well as servicing the Yarra Valley district.
They may be a small waste disposal service, but they certainly punch above their weight, for the services they provide to each and every customer.
Eastern Skip Hire value their customers, they also enjoy helping people whenever possible!
6 FREE Services and Benefits ALL of Our Customers Receive!
Great Customer Service!
Wendy is Eastern Skip Hire's "customer service" representative since 2013. Wendy enjoys helping people, she has a wealth of knowledge within the waste disposal, skip bin and mini skip hire industry.
She will spend as much time with customers as needed, answering any questions or concerns people may have regarding our services.
Customers need not feel abandoned, Wendy is always available Monday to Saturday, all year round!
Very Flexible Skip Bin Hire service in Melbourne!
Very Reliable Skip Bin Delivery & Retrieval Services!
Eastern Skip Hire Care About the Service They Provide to Customers!
Affordable Skip Bin Hire Prices!
Skip Bin Hire Weight Limits WILL Save You Money!
Eastern Skip Hire Do Have Additional Fees!
The additional fees we charge are the additional fees we are charged by the tips and transfer stations when disposing of certain materials or items. I will list everything which has additional fees, although we do not always accept these items for various reasons:
Excess Weight - skip bins and mini skips which exceed their weight limits will be charged an additional $35.00 for every 100 kg the skip bin is overweight, which only happens when people load bricks, dirt, concrete, rocks etc, into the "Light General Waste" skip bins.
Mattress & Bed Base $60.00 each we don't accept mattresses or bed bases due to people getting upset with us for the costs involved for the recycling fee. I agree disposal of mattresses is expensive, but it's what we get charged.
Car, Truck, 4x4, Truck & Tractor Tyres - again we don't accept these items due to the high cost for the disposal fee and people getting upset with us.
Paint - Most transfer stations accept paint however, their is a recycling fee of approximately $5.00 per litre which gets very expensive, we do not accept paint. Paint can be disposed of at some transfer stations for free due to having the "Paint Back" collection service at their facility.
Engine Oil - most transfer stations accept oil, but again its around $3.00 per litre. we do not accept any forms of oil.
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